WARRANTY AND RETURNS

At SOMBRA CYCLES we offer a 2 year warranty against any defect in workmanship or materials.

This warranty does not cover items damaged by accident, misuse, wear and tear, neglect or those that have been repaired or modified by any other company. Paint is not covered by this warranty nor is any damage that occurs to you or your other components as a result of any failure of one of our products.

This warranty is only valid for the original customer and is not transferable. Dated proof of purchase must be presented before a warranty claim will be considered.

However, we will be happy to repair any frame made by us even out of warranty for a previously agreed price.

On manufactured and in stock products you will be able to make a return within 15 days if the product has not been used and is in perfect condition in its original packaging. The buyer will be responsible for the shipping costs and the refund will be made through the original payment method once we have received and examined the product.

SHIPPING AND WAITING TIME

Shipping:

SOMBRA FRAME SET: Domestic and International shipping will be calculated at check out.

Web products: Shipping price will be calculated at check out.

Delivery times:

For in stock and serialized products, these will be shipped between 24 and 48 hours after receiving the order on our platform as long as the order has been placed on a working day. If this is not the case, the shipment will be made on the next consecutive working day.